At Ecom Dignity, we are committed to delivering reliable and result-driven eCommerce management services. We understand that plans can change, and we aim to handle cancellations and refunds in a transparent and fair manner.

Service Cancellation

Before Project Commencement

Clients may cancel their service request within 7 days of payment, provided that project work has not started. In such cases, a full refund will be issued after deducting a fixed onboarding fee of ₹5,000 + GST.

After Project Commencement

If the project has already started (including strategy planning, onboarding meetings, or initial implementation), cancellation requests will be reviewed on a case-by-case basis. Partial refunds may be issued depending on the amount of work completed and are subject to managerial approval.

Monthly Packages

Cancellations for monthly packages are not eligible for refunds once the service period has begun.

Refund Eligibility

Refund requests may be considered under the following conditions:

Service Quality Issues

• 15 days for quarterly packages
• 5 days for monthly packages

Non-Delivery of Services

If services have not been initiated within 7 working days of payment without valid justification.

Duplicate Payments

If duplicate payments have been made for the same service.

How to Initiate a Refund Request

• Submit a written request clearly stating the reason for the refund
• Provide proof of payment and relevant invoices
• Acknowledge and accept the deduction of onboarding fees and charges for work already completed

Refund Processing

Approval

All refund requests are subject to internal review and managerial approval.

Timeline

Approved refunds will be processed within 7 working days and credited to the original payment method.

Communication

Clients will be notified via email regarding the approval or rejection of their refund request.

Non-Refundable Scenarios

Refunds will not be issued in the following cases:

• Change of mind or business strategy after service initiation
• Delays caused due to the client’s failure to provide required information, access, or approvals
• Violation of our Terms & Conditions
• Use of abusive, derogatory, or inappropriate language or behavior toward our team
• Force majeure events (natural disasters, pandemics, or government restrictions)

Future Service Credits

In exceptional situations where a refund is not feasible, Ecom Dignity may offer service credits that can be used for future services or projects.

Policy Updates

Ecom Dignity reserves the right to modify or update this Cancellation & Refund Policy at any time. Clients are encouraged to review this policy periodically.

Contact Us

For questions or to initiate a cancellation or refund request:

📧 Email: info@ecomdignity.com
📞 Phone: +91-9870560556
🕘 Working Hours: Mon–Fri, 09:30 AM to 07:00 PM